retail-companies

Drive Value With Outstanding Omnichannel Experiences

We believe contact center services are a means of driving value for retail and eCommerce companies. CX100 is an omnichannel cloud contact center solution that aligns with your online retail environment for a seamless customer journey, which means fewer returned products, higher sales over the course of longer customer relationships, and enhanced brand reputation via social media and word of mouth. We bring automation to product and service inquiries, billing issues and all other customer interactions, so you can provide an excellent omnichannel experience to your customers and create real advocates for your brand.

retail-companies

Drive Value With Outstanding Omnichannel Experiences

We believe contact center services are a means of driving value for retail and eCommerce companies. CX100 is an omnichannel cloud contact center solution that aligns with your online retail environment for a seamless customer journey, which means fewer returned products, higher sales over the course of longer customer relationships, and enhanced brand reputation via social media and word of mouth. We bring automation to product and service inquiries, billing issues and all other customer interactions, so you can provide an excellent omnichannel experience to your customers and create real advocates for your brand.

experiences

A Mobile-Ready Cloud Contact Center Solution With Seamless CRM Integration

The CX100 cloud contact center platform gives you self-service IVR with automated assistance, natural conversation interactions (speech recognition) and intelligent routing for channel deflection (e.g., order status, delivery notification, reminders), reducing costs and increasing agent efficiency. Our pre-built and RESTful APIs integrate seamlessly with any CRM, including industry-leading platforms such as Salesforce, Oracle, Zoho and Zendesk, for instant access to customer and logistics data. CX100 is also mobile-ready, for customers who want to engage with your company via their mobile devices.

A Mobile-Ready Cloud Contact Center Solution With Seamless CRM Integration

The CX100 cloud contact center platform gives you self-service IVR with automated assistance, natural conversation interactions (speech recognition) and intelligent routing for channel deflection (e.g., order status, delivery notification, reminders), reducing costs and increasing agent efficiency. Our pre-built and RESTful APIs integrate seamlessly with any CRM, including industry-leading platforms such as Salesforce, Oracle, Zoho and Zendesk, for instant access to customer and logistics data. CX100 is also mobile-ready, for customers who want to engage with your company via their mobile devices.

experiences
value

The Industry’s Best Proactive Outbound

With CX100 proactive outbound, you get rich data insights and deep analytics for personalized, real-time up-sell/cross-sell opportunities. Agents receive context-driven suggestions and simple scripts via screen-pop technology, so they can immediately access customer information and pinpoint the exact juncture during a customer’s journey when a sales pitch would be most effective. We also give you post-call surveys for customer feedback, to help you improve your customer journeys and put more effective proactive marketing campaigns in play. The CX100 cloud contact center suite is PCI-compliant for secure transactions and fraud prevention; it also gives you safeguards to make sure your outbound campaigns are TCPA- and OFCOM-compliant.

value

The Industry’s Best Proactive Outbound

With CX100 proactive outbound, you get rich data insights and deep analytics for personalized, real-time up-sell/cross-sell opportunities. Agents receive context-driven suggestions and simple scripts via screen-pop technology, so they can immediately access customer information and pinpoint the exact juncture during a customer’s journey when a sales pitch would be most effective. We also give you post-call surveys for customer feedback, to help you improve your customer journeys and put more effective proactive marketing campaigns in play. The CX100 cloud contact center suite is PCI-compliant for secure transactions and fraud prevention; it also gives you safeguards to make sure your outbound campaigns are TCPA- and OFCOM-compliant.

FEATURES

omnichannel interactions

mobile ready

advanced analytics and reporting

seamless crm integration

billing and accounts receivable

customer service support

crm technology optimization

pci-compliant for fraud prevention

tcpa- and ofcom-compliant

loyalty program management

membership services

orders and fulfillment

delivery and scheduling

pre-sales product inquiries

returns and exchanges

reservations

up-selling and cross-selling

natural language understanding (NLU)

sales retention, inbound sales

special services support

telemarketing

Bitnami