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The Embarkation Point For Patient Journeys

The CX100 cloud contact center platform gives you predictive IVR for intelligent routing and self-service, authentication and validation, as well as robust proactive outbound for effective management of the entire patient journey. You’ll have control of every step, including scheduling, appointment notifications, insurance verification, collections, claims processing, surveys and prescription support. We’ve partnered with some of the world’s best healthcare providers to help them streamline their operations for reduced costs and enhanced patient satisfaction.

1-PatientJourney-218x218

The Embarkation Point For Patient Journeys

The CX100 cloud contact center platform gives you predictive IVR for intelligent routing and self-service, authentication and validation, as well as robust proactive outbound for effective management of the entire patient journey. You’ll have control of every step, including scheduling, appointment notifications, insurance verification, collections, claims processing, surveys and prescription support. We’ve partnered with some of the world’s best healthcare providers to help them streamline their operations for reduced costs and enhanced patient satisfaction.

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Real-Time Omnichannel Engagement

Your call center services are the nexus where patient care, claims processing, medical appointments, delivery of services and insurance and billing issues meet for patients, payers and providers: offering patient assistance through omnichannel support via email, text or voice creates a proactive model, minimizing interrupted transactions. The CX100 cloud contact center solution gives you true, real-time omnichannel communications with a single point of entry, a “front door,” for patients and providers.

Real-Time Omnichannel Engagement

Your call center services are the nexus where patient care, claims processing, medical appointments, delivery of services and insurance and billing issues meet for patients, payers and providers: offering patient assistance through omnichannel support via email, text or voice creates a proactive model, minimizing interrupted transactions. The CX100 cloud contact center solution gives you true, real-time omnichannel communications with a single point of entry, a “front door,” for patients and providers.

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Seamless Integration With Your CRM And Current Processes

CX100 is an adaptive, on-demand cloud solution for customer acquisition, retention and renewal – its interface makes it easy for your IT team to build logic flows for access URLs, screen-pops or data-dips. Our prebuilt and RESTful APIs integrate seamlessly with any CRM, including industry-leading platforms such as Salesforce, Oracle, Zoho and Zendesk. Web services for direct database access offer flexibility beyond out-of-the-box integrations to extend your current processes.

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Seamless Integration With Your CRM And Current Processes

CX100 is an adaptive, on-demand cloud solution for customer acquisition, retention and renewal – its interface makes it easy for your IT team to build logic flows for access URLs, screen-pops or data-dips. Our prebuilt and RESTful APIs integrate seamlessly with any CRM, including industry-leading platforms such as Salesforce, Oracle, Zoho and Zendesk. Web services for direct database access offer flexibility beyond out-of-the-box integrations to extend your current processes.

Centralize Care, Claims, Appointments And Billing

The CX100 platform gives you an easy, automated pay-by-phone service. Embed this service in your normal phone sales process, or use it as a standalone application dedicated to bill or fee payment, so you can streamline your billing.

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Centralize Care, Claims, Appointments And Billing

The CX100 platform gives you an easy, automated pay-by-phone service. Embed this service in your normal phone sales process, or use it as a standalone application dedicated to bill or fee payment, so you can streamline your billing.

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Compliance And Security

As an HIPAA-compliant contact center provider, we know how to design and deploy HIPAA-compliant contact centers while keeping the efficiency and compassion this sensitive market demands top of mind. The CX100 cloud contact center platform gives you the highest level of communications security, and it’s configurable to meet all HIPAA regulations: we monitor the system to make sure your sensitive patient data is secure, with cradle-to-grave recording and encryption in transit and at rest.

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Compliance And Security

As an HIPAA-compliant contact center provider, we know how to design and deploy HIPAA-compliant contact centers while keeping the efficiency and compassion this sensitive market demands top of mind. The CX100 cloud contact center platform gives you the highest level of communications security, and it’s configurable to meet all HIPAA regulations: we monitor the system to make sure your sensitive patient data is secure, with cradle-to-grave recording and encryption in transit and at rest.

FEATURES

24/7/365 ANSWERING SERVICES

BILLING INQUIRIES

CENTRALIZED SCHEDULING

CLAIMS PROCESSING

clinical results delivery

appointments scheduling

patient reminders

crm integrations

self-service ivr

referrals

prescription refills

HIPAA compliant

surveys

post-discharge follow-up

Bitnami