upgrade-platform

We Power Cloud Contact Centers For Leading Utilities Companies

Continued deregulation means utility companies must now compete for individual customers, and the highest-quality customer experiences must be one of your organization’s chief priorities.You need to upgrade your outdated systems while keeping abreast of evolving compliance requirements, and we’ll make sure you meet those requirements while giving your customers immediate access to your services and support. We have decades of experience as a partner of choice for some of the world’s leading utilities companies: we’ll help you drive new efficiencies and adhere to security regulations without a massive outlay of capital.

upgrade-platform

We Power Cloud Contact Centers For Leading Utilities Companies

Continued deregulation means utility companies must now compete for individual customers, and the highest-quality customer experiences must be one of your organization’s chief priorities.You need to upgrade your outdated systems while keeping abreast of evolving compliance requirements, and we’ll make sure you meet those requirements while giving your customers immediate access to your services and support. We have decades of experience as a partner of choice for some of the world’s leading utilities companies: we’ll help you drive new efficiencies and adhere to security regulations without a massive outlay of capital.

we-power

Your Customers Expect Seamless Omnichannel Interactions

Electricity, gas, water, clean energy…you must provide your customers with seamless contact center interactions to gain their trust and loyalty, whether that interaction is a routine service enquiry or an emergency. The CX100 cloud contact center solution gives you true, real-time, seamless omnichannel communications with a single point of entry, an “outlet” for your customers, so they can reach you 24/7 via any of their preferred channels, including voice, email, SMS, chat and social media.

Your Customers Expect Seamless Omnichannel Interactions

Electricity, gas, water, clean energy…you must provide your customers with seamless contact center interactions to gain their trust and loyalty, whether that interaction is a routine service enquiry or an emergency. The CX100 cloud contact center solution gives you true, real-time, seamless omnichannel communications with a single point of entry, an “outlet” for your customers, so they can reach you 24/7 via any of their preferred channels, including voice, email, SMS, chat and social media.

we-power
API

Seamless CRM Integrations And Intelligent IVR

The CX100 cloud contact center suite is the perfect blended inbound-outbound solution for utilities and energy companies. Leverage native integration using prebuilt RESTful APIs or open web services to integrate CX100 with your CRM and core system, so your agents have immediate access to in-depth information about each customer, including deep account history, previous touch points and possible up-sell and cross-sell opportunities. And the CX100 IVR for self-service gives you channel deflection, immediately steering your customers to the information they need (e.g., service outages, account balances, office locations, service reminders, hours of operation, bill pay), increasing call completions and customer satisfaction while minimizing live agent intervention.

API

Seamless CRM Integrations And Intelligent IVR

The CX100 cloud contact center suite is the perfect blended inbound-outbound solution for utilities and energy companies. Leverage native integration using prebuilt RESTful APIs or open web services to integrate CX100 with your CRM and core system, so your agents have immediate access to in-depth information about each customer, including deep account history, previous touch points and possible up-sell and cross-sell opportunities. And the CX100 IVR for self-service gives you channel deflection, immediately steering your customers to the information they need (e.g., service outages, account balances, office locations, service reminders, hours of operation, bill pay), increasing call completions and customer satisfaction while minimizing live agent intervention.

FEATURES

customer acquisition

virtual assistant

outage reporting

billing and payment processing

emergency hotlines

late payment notification

account activation

field appointments

after-hours support

chat support

collections and debt recovery

complaint resolution

contract renewal

customer care

dispatching services

residential and business

start, stop and transfer service

third-party verification

appointment reminders

planned power outage notifications

power restoration confirmations

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