Manage-Journey

Always-On Contact Center Technology

We take a risk-based approach to identify your vulnerabilities and make your solutions redundant. Designed specifically for enterprise grade contact centers, with multiple layers of redundancy, our business continuity strategy prepares you for unexpected outages by leveraging the inherently resilient CX100 platform: it’s underpinned by a hyperscale, high availability architecture with no single point of failure, and it runs across a diverse global network of geographically-redundant data centers.

Manage-Journey

Always-On Contact Center Technology

We take a risk-based approach to identify your vulnerabilities and make your solutions redundant. Designed specifically for enterprise grade contact centers, with multiple layers of redundancy, our business continuity strategy prepares you for unexpected outages by leveraging the inherently resilient CX100 platform: it’s underpinned by a hyperscale, high availability architecture with no single point of failure, and it runs across a diverse global network of geographically-redundant data centers.

Analitics

We Equip Your Teams To Take Meaningful Action

As your business continuity and disaster recovery expert, our design approach is disciplined and documented: we test your processes continually with a fully functional redundant environment so you can seamlessly recover your operations with no or minimal disruption. Our all-encompassing approach spans people, process and technology. We proactively engage your board-level executives and equip your teams to recognize threats, and we empower them to take quick and certain action before incidents escalate into major disruptions.

We Equip Your Teams To Take Meaningful Action

As your business continuity and disaster recovery expert, our design approach is disciplined and documented: we test your processes continually with a fully functional redundant environment so you can seamlessly recover your operations with no or minimal disruption. Our all-encompassing approach spans people, process and technology. We proactively engage your board-level executives and equip your teams to recognize threats, and we empower them to take quick and certain action before incidents escalate into major disruptions.

Analitics
API

Severe Weather is Irrelevant

Our 100% browser-based desktop solution can be further complemented by our @Home solution with virtual desktops – a secure, locked-down agent experience that gives you 24/7 access to your agents anywhere, anytime. Our global footprint comprises numerous locations, geographically-dispersed, highly-skilled agents, and partnerships with international telecom providers, so you have the flexibility to quickly resume or scale your operations with minimal disruption.

API

Severe Weather is Irrelevant

Our 100% browser-based desktop solution can be further complemented by our @Home solution with virtual desktops – a secure, locked-down agent experience that gives you 24/7 access to your agents anywhere, anytime. Our global footprint comprises numerous locations, geographically-dispersed, highly-skilled agents, and partnerships with international telecom providers, so you have the flexibility to quickly resume or scale your operations with minimal disruption.

A Standalone Backup Platform For Business Continuity

We have more than two decades’ experience managing virtual call center teams. With guaranteed SLAs using proven and consistent best practices, we thoroughly examine all of your resources, from locations to people, from suppliers to technology, to ensure business continuity and disaster recovery for your business.

CRM
Infographic-Asset-3

A Standalone Backup Platform For Business Continuity

We have more than two decades’ experience managing virtual call center teams. With guaranteed SLAs using proven and consistent best practices, we thoroughly examine all of your resources, from locations to people, from suppliers to technology, to ensure business continuity and disaster recovery for your business.

FEATURES

redundant data centers

high availability architecture

active-active mode

end-to-end redundancy

always on

geographically-dispersed agents

24x7 access to skilled agents

Global telecom network

Secure, virtualized desktops

virtual agents

remote agents

guaranteed SLA

Bitnami