The importance of digital customer service for the millennial consumer
The importance of digital customer service for the millennial consumer For a generation that has grown up with the Internet
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How to outsource in a compliance heavy environment
How to outsource in a compliance heavy environment The decision to outsource is a tough one for any organisation. The
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Why early site visits will improve your RFP process
Why early site visits will improve your RFP process Outsourcing decisions these days tend to be procurement led, and it’s
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Leveraging your Outsourcing partner to grow sales
Leveraging your Outsourcing partner to grow sales Providing excellent service, supplying great products and delivering value are of course at
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What is Cloud IVR
What is Cloud IVR? The term Cloud IVR refers to the availability of Interactive Voice Response (IVR) as a Service
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Why I love to Travel to the Philippines
Why I love to Travel to the Philippines Working for Conduit Global has allowed me to see many places in
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What is Contact Center as a Service
What is Contact Center as a Service (CCaaS)  Contact Center as a Service or CCaaS broadly refers to the availability of
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Digital disruption will spare no one
Digital disruption will spare no one The customer landscape is evolving rapidly, it’s being transformed by the convergence of technology,
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What is omnichannel
What is Omnichannel
What is Omnichannel?   What is Omnichannel – The term omnichannel has evolved in response to the varying demands of
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