backbone

Professional Services

Hit the ground running with our extensive range of professional services. As your partner, Conduit Global takes complete ownership of a transformational change designed and deployed to meet your ever-shifting needs. From initial assessment and customer-centric design to a seamless, stress-free migration, our experts offer deep industry expertise and prescriptive insights to help continually improve and evolve your customer engagement environment.

backbone

Professional Services

Hit the ground running with our extensive range of professional services. As your partner, Conduit Global takes complete ownership of a transformational change designed and deployed to meet your ever-shifting needs. From initial assessment and customer-centric design to a seamless, stress-free migration, our experts offer deep industry expertise and prescriptive insights to help continually improve and evolve your customer engagement environment.

cost-burdens

Seamless Cloud Migrations

From mapping existing processes to managing lifecycle vendors all the way to full operation and maintenance of the platforms, services and processes, our goal is to ensure complete implementation success. We scope and manage small to large network improvement initiatives, including topology changes within the data center environment and virtualized cloud/online asset space. We deliver reliable, scalable and cost effective-processes for your team’s development and for operational efficiency. We make sure your onboarding experience is smooth and minimizes any risk to business continuity.

Seamless Cloud Migrations

From mapping existing processes to managing lifecycle vendors all the way to full operation and maintenance of the platforms, services and processes, our goal is to ensure complete implementation success. We scope and manage small to large network improvement initiatives, including topology changes within the data center environment and virtualized cloud/online asset space. We deliver reliable, scalable and cost effective-processes for your team’s development and for operational efficiency. We make sure your onboarding experience is smooth and minimizes any risk to business continuity.

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cost-burdens
crm-integration

Flexible Multivendor Integrations

Innovate rapidly using new capabilities, or extend your current processes with the open, extensible architecture of the CX100 cloud contact center platform. Our extensive experience with 3rd party solutions and our deep partner relationships enable customized, cost-effective experiences and enable consolidation and streamlining of complex workflows with unmatched agility. Our expert design team can support a huge range of integrations, including payments, in-app telephony, back-end integrations and more across all major platforms for a highly-differentiated experience.

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crm-integration

Flexible Multivendor Integrations

Innovate rapidly using new capabilities, or extend your current processes with the open, extensible architecture of the CX100 cloud contact center platform. Our extensive experience with 3rd party solutions and our deep partner relationships enable customized, cost-effective experiences and enable consolidation and streamlining of complex workflows with unmatched agility. Our expert design team can support a huge range of integrations, including payments, in-app telephony, back-end integrations and more across all major platforms for a highly-differentiated experience.

Tailored Contact Center Design

We take the time to completely understand your brand, your culture, your mission, your vision and your values, to ensure complete alignment of contact center design, and we position user experience and interface at the heart of our process. Our long-term relationship approach gives us the opportunity to validate assumptions and ensure our contact center system continues to mesh with your brand.

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cloud-migration
cloud-migration

Tailored Contact Center Design

We take the time to completely understand your brand, your culture, your mission, your vision and your values, to ensure complete alignment of contact center design, and we position user experience and interface at the heart of our process. Our long-term relationship approach gives us the opportunity to validate assumptions and ensure our contact center system continues to mesh with your brand.

FEATURES

professional services

cloud migrations

multi-vendor integrations

rapid onboarding

extensible architecture

design consulting

best practices

prescriptive insights

Advisory services

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