Automatic-Calling

Automatic Calling

Our Outbound Dialer automatically places calls, enabling agents to call more customers by decreasing the time it takes to place a call, and our call center technology gives you a range of sophisticated dialing modes, including predictive dialer (when agents are available), progressive dialer (wait for agent availability), preview (agent reviews contact and dials) and manual. We give you proactive outreach and outbound applications for every stage of the customer engagement journey.

Automatic-Calling

Automatic Calling

Our Outbound Dialer automatically places calls, enabling agents to call more customers by decreasing the time it takes to place a call, and our call center technology gives you a range of sophisticated dialing modes, including predictive dialer (when agents are available), progressive dialer (wait for agent availability), preview (agent reviews contact and dials) and manual. We give you proactive outreach and outbound applications for every stage of the customer engagement journey.

All-Channels

 

A robust dialing engine across all channels

The CX100 dialing engine supports answering machine/voicemail detection, automated messaging and outbound IVR solutions, email delivery (an alternative or complement to telephone contact) and text message delivery, all in compliance with regulations such as TCPA (Telephone Consumer Protection Act) and OFCOM (Office of Communications Act). Our call analysis feature determines the result of each attempt: answered, busy, failed and no answer

 A Robust Dialing Engine Across All Channels

The CX100 dialing engine supports answering machine/voicemail detection, automated messaging and outbound IVR solutions, email delivery (an alternative or complement to telephone contact) and text message delivery, all in compliance with regulations such as TCPA (Telephone Consumer Protection Act) and OFCOM (Office of Communications Act). Our call analysis feature determines the result of each attempt: answered, busy, failed and no answer

All-Channels
CRM

Seamless CRM integration

CX100 is an adaptive, on-demand cloud outbound solution for customer acquisition, retention and renewal – it gives you real flexibility, enabling you to design custom outbound campaigns. The CX100 interface makes it easy for your IT team to build logic flows for access URLs, screen-pops or data-dips. Our prebuilt and RESTful APIs integrate seamlessly with any CRM, including industry-leading platforms such as Salesforce, Oracle, Zoho and Zendesk. Web services for direct database access offer flexibility beyond out-of-the-box integrations to extend your current processes. Centralize your sales pipeline data and use features such as click-to-call.

CRM

Seamless CRM integration

CX100 is an adaptive, on-demand cloud outbound solution for customer acquisition, retention and renewal – it gives you real flexibility, enabling you to design custom outbound campaigns. The CX100 interface makes it easy for your IT team to build logic flows for access URLs, screen-pops or data-dips. Our prebuilt and RESTful APIs integrate seamlessly with any CRM, including industry-leading platforms such as Salesforce, Oracle, Zoho and Zendesk. Web services for direct database access offer flexibility beyond out-of-the-box integrations to extend your current processes. Centralize your sales pipeline data and use features such as click-to-call.

Incorporate Outbound Into Your Customers’ Journeys

CX100 helps organize your outbound dialing campaigns into unified customer journeys: it’s a feature-rich outbound solution with agent-based predictive dialing, interactive services and proactive outreach with phone, email and SMS text notifications, as well as 98 percent live person detection accuracy (within one second). The CX100 platform’s user interface selects and displays relevant information based on context, then compiles this information, including interaction history, from all sources, and presents it in one place, along with real-time statistics. And you only pay for what you use.

Customer-Journey
Customer-Journey

Incorporate outbound into your customers’ journeys

CX100 helps organize your outbound dialing campaigns into unified customer journeys: it’s a feature-rich outbound solution with agent-based predictive dialing, interactive services and proactive outreach with phone, email and SMS text notifications, as well as 98 percent live person detection accuracy (within one second). The CX100 platform’s user interface selects and displays relevant information based on context, then compiles this information, including

FEATURES

predictive dialer

preview dialer

progressive dialer

manual dialer

omnichannel campaigns

campaign management

list management

call blending

call detection

automation

callbacks

virtual hold

tcpa, ofcom compliant

Do Not call (dnc) lists

intelligent call suppression

data import

crm integrations

historical reports

contact recording

@home agents

quality management

Bitnami