Human-Touch

Automate With A Human Touch

CX100 reduces manual delivery while simultaneously enabling human assistance during automated conversations, keeping you in step with your customers’ journeys by blending best-in-class automation with a human touch. CX100 AI systems analyze interactions to provide possible responses to agents: they also track sentiment and trends to offer actionable insights into shifting customer behaviors.

Automate With A Human Touch

CX100 reduces manual delivery while simultaneously enabling human assistance during automated conversations, keeping you in step with your customers’ journeys by blending best-in-class automation with a human touch. CX100 AI systems analyze interactions to provide possible responses to agents: they also track sentiment and trends to offer actionable insights into shifting customer behaviors.

Human-Touch
Manual-Intervention

End-To-End Automation

Automation has become a core component of contact center solutions. CX100 leverages cognitive technologies and AI to automate tasks and workflows to reduce manual intervention and steer agents toward more engaging work. Automation in an omnichannel environment ensures the full context from the automated experience carries from one channel to another, intelligently routing the customer to the right agent the first time and driving first contact resolution.

Manual-Intervention

End-To-End Automation

Automation has become a core component of contact center solutions. CX100 leverages cognitive technologies and AI to automate tasks and workflows to reduce manual intervention and steer agents toward more engaging work. Automation in an omnichannel environment ensures the full context from the automated experience carries from one channel to another, intelligently routing the customer to the right agent the first time and driving first contact resolution.

Srvice-Delivery

Streamlined Service Delivery

We build BOT training, meaning extraction and Natural Language Understanding into the CX100 cloud contact center platform, so standard and repetitive interactions via social media, messaging and chat channels can be managed naturally by a chatbot for immediate self-service. Local contacts can be populated automatically from existing contacts in the CRM. The CX100 platform automated quality management processes flag interactions requiring attention. Native, out-of-the-box integration with AI bots such as IBM Watson, Reply.ai and Alterra and others help streamline back-end processes.

Streamlined Service Delivery

We build BOT training, meaning extraction and Natural Language Understanding into the CX100 cloud contact center platform, so standard and repetitive interactions via social media, messaging and chat channels can be managed naturally by a chatbot for immediate self-service. Local contacts can be populated automatically from existing contacts in the CRM. The CX100 platform automated quality management processes flag interactions requiring attention. Native, out-of-the-box integration with AI bots such as IBM Watson, Reply.ai and Alterra and others help streamline back-end processes.

Srvice-Delivery
Intelligent-Service

Intelligent Self-Service

The CX100 cloud contact center solution enables intelligent self-service, automated user identification and agent-assisted and fully-automated alerts and actions, to free your employees from activities that don’t promote efficiency and growth.

Intelligent-Service

Intelligent Self-Service

The CX100 cloud contact center solution enables intelligent self-service, as well as agent-assisted and fully-automated alerts and actions, to free your employees from activities that don’t promote efficiency and growth.

FEATURES

artificial intelligence (AI)

cognitive technologies

machine learning

end-to-end automation

intelligent self-service ivr

automated qm processes

chatbots

automated user verification

sentiment analysis

call transcription

3rd-party integrations

trend analysis

Bitnami