True Omnichannel Customer Engagement

Your customers expect your organization to seamlessly integrate each and every way they interact with you. CX100 is a flexible, best-in-class omnichannel platform, that enables you to orchestrate your omnichannel strategy across voice and digital channels, including video, chat, social, mobile, web and SMS easily, and scale effortlessly to create better business outcomes.

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True Omnichannel Customer Engagement

Your customers expect your organization to seamlessly integrate each and every way they interact with you. CX100 is a flexible, best-in-class omnichannel platform, that enables you to orchestrate your omnichannel strategy across voice and digital channels, including video, chat, social, mobile, web and SMS easily, and scale effortlessly to create better business outcomes.

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Accelerate Revenue With Proactive Outbound

Flexible and automated dialing solutions such as progressive, preview and predictive modes offer a range of customizable dialing modes to rapidly optimize your outbound campaigns.  Provide high touch proactive customer care and lower your cost per contact by delivering maximum number of live calls for desired agent engagement.

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Accelerate Revenue With Proactive Outbound

Flexible and automated dialing solutions such as progressive, preview and predictive modes offer a range of customizable dialing modes to rapidly optimize your outbound campaigns.  Provide high touch proactive customer care and lower your cost per contact by delivering maximum number of live calls for desired agent engagement.

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The Best In Self Service Interaction

CX100’s intuitive, conversational Interactive Voice Response (IVR) leverages advanced AI and Natural Language Processing to offer speech-enabled customer interactions, user authentication and PCI compliant secure transactions as a highly-effective addition to your customers’ journeys, ultimately delivering improved satisfaction and cost reduction through self-service or channel deflection.

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The Best In Self Service Interaction

CX100’s intuitive, conversational Interactive Voice Response (IVR) leverages advanced AI and Natural Language Processing to offer speech-enabled customer interactions, user authentication and PCI compliant secure transactions as a highly-effective addition to your customers’ journeys, ultimately delivering improved satisfaction and cost reduction through self-service or channel deflection.

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Continous Workforce Improvement

The CX100 WFO solution gives you more engaged agents, higher-quality customer interactions and better customer experiences at a lower cost. From interaction recordings to agent evaluations and coaching to predicting workloads and forecasting staffing requirements, our WFO solution gives you immediate insights into the operational performance of your contact center with state-of-the-art workforce, quality and performance management tools.

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Continous Workforce Improvement

The CX100 WFO solution gives you more engaged agents, higher-quality customer interactions and better customer experiences at a lower cost. From interaction recordings to agent evaluations and coaching to predicting workloads and forecasting staffing requirements, our WFO solution gives you immediate insights into the operational performance of your contact center with state-of-the-art workforce, quality and performance management tools.

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Prescriptive And Actionable Insights

With deep analytics built into the platform, CX100 Analytics gives you a detailed, real-time, historical 360° view of the entire customer journey irrespective of channels, with actionable intelligence to optimize operations, improve agent engagement and exceed customer expectations. The CX100 platform scales to meet modern data and analytics demands and enables integrations with industry leading data analytics tools, helping you provide deeper insights into opportunities, performance and risks.

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Prescriptive And Actionable Insights

With deep analytics built into the platform, CX100 Analytics gives you a detailed, real-time, historical 360° view of the entire customer journey irrespective of channels, with actionable intelligence to optimize operations, improve agent engagement and exceed customer expectations. The CX100 platform scales to meet modern data and analytics demands and enables integrations with industry leading data analytics tools, helping you provide deeper insights into opportunities, performance and risks.

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Automation Powered By AI

Deepen customer relationships by leveraging advanced AI to automate tasks and re-energize your customer care with automated conversations, intelligent routing, meaning extraction, sentiment analysis and Natural Language Understanding – augment and generate actionable insights for agents and customers alike. Integrate with industry leading AI solutions to enhance workflow quality and deliver brilliant customer experiences.

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Automation Powered By AI

Deepen customer relationships by leveraging advanced AI to automate tasks and re-energize your customer care with automated conversations, intelligent routing, meaning extraction, sentiment analysis and Natural Language Understanding – augment and generate actionable insights for agents and customers alike. Integrate with industry leading AI solutions to enhance workflow quality and deliver brilliant customer experiences.

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