conversation

Scalability When Your Business Needs Change

Our BPO services can be leveraged together with CX100, our highly resilient and elastic cloud contact center technology platform. This makes us nimble, so we can scale according to the evolution of your business – we can also provide you with specialized and/or concierge programs depending on your specific business needs.

conversation

Scalability When Your Business Needs Change

Our BPO services can be leveraged together with CX100, our highly resilient and elastic cloud contact center technology platform. This makes us nimble, so we can scale according to the evolution of your business – we can also provide you with specialized and/or concierge programs depending on your specific business needs.

Outsourcing

A Leader In The BPO Space For More Than Two Decades

Our expertise as a fully-integrated BPO provider gives us unique insights into how companies should leverage customer interactions to enhance brand value. Throughout our history we have consistently exceeded KPIs, winning recognition and awards but, most important to us, our clients demonstrate their loyalty by renewing their multi-year contracts, which is the best proof of our credentials. Our experienced, long-tenured management team has decades of expertise when it comes to transitions and new launches.

A Leader In The BPO Space For More Than Two Decades

Our expertise as a fully-integrated BPO provider gives us unique insights into how companies should leverage customer interactions to enhance brand value. Throughout our history we have consistently exceeded KPIs, winning recognition and awards but, most important to us, our clients demonstrate their loyalty by renewing their multi-year contracts, which is the best proof of our credentials. Our experienced, long-tenured management team has decades of expertise when it comes to transitions and new launches.

Outsourcing
technical-support

Peerless Customer Service And Tech Support

We select and train our courteous, professional agents in a bespoke program developed specifically for your business, so you have the right people with the right skills. Whatever products you sell or services you provide, your agents will help you build long-term relationships with your customers. This extends to technical support, with agents trained to provide guidance to your customers at every level. We improve first call resolution results and reduce the costs of dispatching technicians.

technical-support

Peerless Customer Service And Tech Support

We select and train our courteous, professional agents in a bespoke program developed specifically for your business, so you have the right people with the right skills. Whatever products you sell or services you provide, your agents will help you build long-term relationships with your customers. This extends to technical support, with agents trained to provide guidance to your customers at every level. We improve first call resolution results and reduce the costs of dispatching technicians.

The Best In Service And Payment Management

Our agents can function as your inside sales representatives and help you book appointments. When it comes to billing and payment collection, our PCI-compliant billing resolution specialists can assist your customers within your specified guidelines.

support
support

The Best In Service And Payment Management

Our agents can function as your inside sales representatives and help you book appointments. When it comes to billing and payment collection, our PCI-compliant billing resolution specialists can assist your customers within your specified guidelines.

backbone

Back Office Services

We can help your customers through the claims process and ensure they supply you with the correct information. This speeds up and streamlines the process for your customers and for your organization. We also provide data cleansing: we process your data, identify any corrupt or inaccurate files and remove, modify or delete them as appropriate to ensure you have an accurate data set.

backbone

Back Office Services

We can help your customers through the claims process and ensure they supply you with the correct information. This speeds up and streamlines the process for your customers and for your organization. We also provide data cleansing: we process your data, identify any corrupt or inaccurate files and remove, modify or delete them as appropriate to ensure you have an accurate data set.

FEATURES

appointment setting

back office services

billing and payment collection

business process automation

customer service

call recording

claims processing

data cleaning

callbacks and virtual hold

centralized reporting

computer telephony integration

self-service automation

enterprise it telephony

inbound omnichannel routing

mobile customer service

quality management

technical support

Bitnami