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Cross-Channel Campaigns

CX100 is a feature-rich cloud outbound call center solution with agent-based predictive dialing, interactive services and proactive outreach via phone, email and SMS text notifications. Build outbound campaigns across, email, text, push notifications and voice for increased reach, and select the best channel at the best time by leveraging your customers’ preferences, all supported by an easy, intuitive interface.

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Cross-Channel Campaigns

CX100 is a feature-rich cloud outbound call center solution with agent-based predictive dialing, interactive services and proactive outreach via phone, email and SMS text notifications. Build outbound campaigns across, email, text, push notifications and voice for increased reach, and select the best channel at the best time by leveraging your customers’ preferences, all supported by an easy, intuitive interface.

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Boost Revenue And Supplemental Collections

Our CX100 cloud contact center technology platform can supplement your in-house efforts with an intelligent outbound dialer that gives you an automated workflow to manage responses for voicemails and other outcomes. Deploy CX100 for lead generation, appointment setting, customer onboarding, surveys and collections – we’ll give you a full team of agents to handle your inside sales. CX100 outbound services are compliant with TCPA/OFCOM/FCC/FTC regulations (do not call lists/opt-in/opt-out) and feature built-in safeguards to prevent any automated dialing not in compliance with these regulations.

Boost Revenue And Supplemental Collections

Our CX100 cloud contact center technology platform can supplement your in-house efforts with an intelligent outbound dialer that gives you an automated workflow to manage responses for voicemails and other outcomes. Deploy CX100 for lead generation, appointment setting, customer onboarding, surveys and collections – we’ll give you a full team of agents to handle your inside sales. CX100 outbound services are compliant with TCPA/OFCOM/FCC/FTC regulations (do not call lists/opt-in/opt-out) and feature built-in safeguards to prevent any automated dialing not in compliance with these regulations.

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Increase Productivity And Seamless Call Blending

Conduit Global’s blended predictive dialer easily manages varying call volumes by automatically shifting inbound agents to manage outbound campaigns during periods of low activity; it also lets outbound agents receive inbound calls during peak periods. Our priority blending enables a real-time inbound-outbound environment, based on your agents’ assigned skills and contact priority, to minimize agent downtime and increase efficiency.

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Increase Productivity And Seamless Call Blending

Conduit Global’s blended predictive dialer easily manages varying call volumes by automatically shifting inbound agents to manage outbound campaigns during periods of low activity; it also lets outbound agents receive inbound calls during peak periods. Our priority blending enables a real-time inbound-outbound environment, based on your agents’ assigned skills and contact priority, to minimize agent downtime and increase efficiency.

Simple Addition Of Agents Regardless Of Geography

We make it simple to add more agents to your system, regardless of where they live. Thanks to the CX100 cloud contact center platform, agents can work from anywhere by quickly connecting to our system with just a web browser and login credentials. There’s no special hardware, and you only pay for the services you use – and when you use them.

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4-AddAgents-218x218

Simple Addition Of Agents Regardless Of Geography

We make it simple to add more agents to your system, regardless of where they live. Thanks to the CX100 cloud contact center platform, agents can work from anywhere by quickly connecting to our system with just a web browser and login credentials. There’s no special hardware, and you only pay for the services you use – and when you use them.

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Connect Agents Before Customers Answer

Our outbound cloud call center platform eliminates the pause and delayed greeting endemic to legacy systems, so your customers never wait silently for an agent to start the call. Your agents will only receive live calls, thanks to efficient dialing algorithms and outstanding call detection. Our calls connect seamlessly and naturally, which means your agents have more productive conversations with your customers and more opportunities to increase sales.

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Connect Agents Before Customers Answer

Our outbound cloud call center platform eliminates the pause and delayed greeting endemic to legacy systems, so your customers never wait silently for an agent to start the call. Your agents will only receive live calls, thanks to efficient dialing algorithms and outstanding call detection. Our calls connect seamlessly and naturally, which means your agents have more productive conversations with your customers and more opportunities to increase sales.

Track Performance And KPIs

Measure the performance of your sales campaigns with our rich reporting and analytics, and gain insights into customer satisfaction and agent performance with historical reports. Track your campaign goals and diagnose issues faster with real-time dashboards, ad-hoc reporting and drill-down analytics. You can also export raw data for more in-depth analysis in Excel or with other reporting tools.

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6-TrackPerformance-218x218

Track Performance And KPIs

Measure the performance of your sales campaigns with our rich reporting and analytics, and gain insights into customer satisfaction and agent performance with historical reports. Track your campaign goals and diagnose issues faster with real-time dashboards, ad-hoc reporting and drill-down analytics. You can also export raw data for more in-depth analysis in Excel or with other reporting tools.

security

Industry Leading Security and Compliance

Today’s organizations face an increasingly complicated security and compliance challenge. Our experts are committed to ensuring consistent compliance with the latest regulations, such as HIPAA, PCI and GDPR, so your customers’ personal information and credit card data remains secure and to proactively help prevent fraud and identity theft.  No matter your contact center size, you benefit from the same security layers as larger enterprises. Our comprehensive full-stack protection – from physical security, network, application and data security, encryption and 24/7 monitoring, to our rigorous internal processes – ensures air-tight security at every step and always-on availability.

security

Industry Leading Security and Compliance

Today’s organizations face an increasingly complicated security and compliance challenge. Our experts are committed to ensuring consistent compliance with the latest regulations, such as HIPAA, PCI and GDPR, so your customers’ personal information and credit card data remains secure and to proactively help prevent fraud and identity theft.  No matter your contact center size, you benefit from the same security layers as larger enterprises. Our comprehensive full-stack protection – from physical security, network, application and data security, encryption and 24/7 monitoring, to our rigorous internal processes – ensures air-tight security at every step and always-on availability.

FEATURES

PREDICTIVE DIALING

Preview dialer

progressive dialer

manual dialer

omnichannel campaigns

campaign management

list management

call blending

call detection

automation

callbacks

virtual hold

tcpa, ofcom compliant

do not call (DNC) Lists

intelligent call suppression

data import

crm integrations

historical reports

contact recording

@home agents

quality management

Bitnami