up-sell

Reduce Total Cost Of Ownership

You can reduce TCO by migrating to cloud or outsourcing your customer service operations. If your company has significant capital investments in existing infrastructure, however, and you find managing skilled IT professionals and operational complexities a necessary evil, we can help maximize your operational efficiencies and performance and help you reduce costs and improve cash flow management.  Our comprehensive suite of managed services frees your staff to focus on their core competencies.

up-sell

Reduce Total Cost Of Ownership

You can reduce TCO by migrating to cloud or outsourcing your customer service operations. If your company has significant capital investments in existing infrastructure, however, and you find managing skilled IT professionals and operational complexities a necessary evil, we can help maximize your operational efficiencies and performance and help you reduce costs and improve cash flow management.  Our comprehensive suite of managed services frees your staff to focus on their core competencies.

cost-clock

Powerful And Flexible Managed Services

Our managed services support both private cloud and on-premise services delivery, either in your own data centers or within our diverse network of geographically-redundant, secure data centers. Our team of experts remotely manages complex and multivendor environments for a seamless and smooth operation of your customer experience applications. Flexible options, from contracting a single operation to outsourcing the complete environment, enable you to strike a perfect balance between self-management strategies and outsourced managed services.

Powerful And Flexible Managed Services

Our managed services support both private cloud and on-premise services delivery, either in your own data centers or within our diverse network of geographically-redundant, secure data centers. Our team of experts remotely manages complex and multivendor environments for a seamless and smooth operation of your customer experience applications. Flexible options, from contracting a single operation to outsourcing the complete environment, enable you to strike a perfect balance between self-management strategies and outsourced managed services.

cost-clock
solutions-4

Delivering Peace Of Mind

We give you impeccable private cloud management with guaranteed SLAs and always-on availability. We combine proven processes, tools, a strong governance process and ITIL-based methodologies with proactive performance management (including 24/7 network and application monitoring), and we track crucial KPIs to identify and address performance issues before they become critical. We ensure you enjoy bespoke service operations and delivery, from numbering dial plan, IP transit, IVR development, platform and call flow management all the way through to end voice delivery.

solutions-4

Delivering Peace Of Mind

We give you impeccable private cloud management with guaranteed SLAs and always-on availability. We combine proven processes, tools, a strong governance process and ITIL-based methodologies with proactive performance management (including 24/7 network and application monitoring), and we track crucial KPIs to identify and address performance issues before they become critical. We ensure you enjoy bespoke service operations and delivery, from numbering dial plan, IP transit, IVR development, platform and call flow management all the way through to end voice delivery.

We Are Experts In Cloud Contact Center Management

With over three billion interactions delivered and over 25 years’ experience in planning, designing and operating contact centers globally, we have the resources, track record and experience to help you outsource day-to-day contact center complexities. We have a global footprint, with call centers across eight countries and more than 3000 highly-skilled customer experience agents. We are familiar with every pain point and the inherent complexities of running an efficient customer service operation.  With more than six consecutive years of 100 percent uptime since 2012 and counting, we are uniquely positioned to be the trusted strategic partner that helps you transform your business.

Persolanized
Persolanized

We Are Experts In Cloud Contact Center Management

With over three billion interactions delivered and over 25 years’ experience in planning, designing and operating contact centers globally, we have the resources, track record and experience to help you outsource day-to-day contact center complexities. We have a global footprint, with call centers across eight countries and more than 3000 highly-skilled customer experience agents. We are familiar with every pain point and the inherent complexities of running an efficient customer service operation.  With more than six consecutive years of 100 percent uptime since 2012 and counting, we are uniquely positioned to be the trusted strategic partner that helps you transform your business.

FEATURES

24/7 Network and Application monitoring

Proactive notifications

Dedicated service desk

ITIL best practices

Change Management

Configuration Management

Incident Management

Problem Management

Release management

Capacity management

Availability management

Proactive Performance Management

Bitnami