What is Omnichannel

What is Omnichannel?   The term omnichannel has evolved in response to the varying demands of the contact center industry over the last 10 years. Voice dominated the call center arena for many years, with additional forms of communication handled in a vacuum, usually through disparate systems and segmented teams of agents. As the thirst for contact center efficiencies increased…

Conduit Global Selected for G-Cloud 10

Conduit Global Selected for G-Cloud 10 On July 2nd Conduit Global announced its G-Cloud 10 selection, the same day we were registered on the portal: we are now a secure, trusted Crown Commercial Services Provider of cloud contact centre software and support service. Current and potential Conduit Global customers in the UK public sector can now procure from our CX100™ suite…

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