ConduitGlobal-Integrations-CRM

Extend Your CRM

Conduit Global’s CX100 Cloud Suite enables you to access your customers’ data on your terms. With pre-built native integrations with multiple industry leading CRM platforms such as Salesforce, Zendesk, Service Now, Oracle Right-Now and ZohoCRM, as well as RESTful APIs for integration to home-grown CRMs, CX100 opens the door to 360° customer engagement strategies. By delivering each customer’s complete interaction history and account information, CX100 drives efficiencies across all channels and delivers a robust, fully-integrated suite of cross-channel components.

ConduitGlobal-Integrations-CRM

Extend Your CRM

Conduit Global’s CX100 Cloud Suite enables you to access your customers’ data on your terms. With pre-built native integrations with multiple industry leading CRM platforms such as Salesforce, Zendesk, Service Now, Oracle Right-Now and ZohoCRM, as well as RESTful APIs for integration to home-grown CRMs, CX100 opens the door to 360° customer engagement strategies. By delivering each customer’s complete interaction history and account information, CX100 drives efficiencies across all channels and delivers a robust, fully-integrated suite of cross-channel components.

ConduitGlobal-Integrations-WFO

Workforce Optimization

In addition to the CX100 cloud contact center solution’s rich, best-in-class integrated Workforce Optimization (WFO) and Workforce Management (WFM) capabilities, its open architecture facilitates easy integrations with a number of industry-leading WFO and WFM platforms out of the box, including Aspect, Calabrio, Monet, Nice, Pipkins, Teleopti, Verint and more. CX100 gives you a wide array of metrics, including intraday, daily and weekly performance data, so you can maximize the quality and delivery capabilities of your contact center. Thanks to RESTful APIs, CX100 can integrate with many other WFO/WFM platforms.

Workforce Optimization

In addition to the CX100 cloud contact center solution’s rich, best-in-class integrated Workforce Optimization (WFO) and Workforce Management (WFM) capabilities, its open architecture facilitates easy integrations with a number of industry-leading WFO and WFM platforms out of the box, including Aspect, Calabrio, Monet, Nice, Pipkins, Teleopti, Verint and more. CX100 gives you a wide array of metrics, including intraday, daily and weekly performance data, so you can maximize the quality and delivery capabilities of your contact center. Thanks to RESTful APIs, CX100 can integrate with many other WFO/WFM platforms.

ConduitGlobal-Integrations-WFO
ConduitGlobal-InternetOfThings

IoT And Automation

Conduit Global’s CX100 Cloud Suite enables integrations with your IoT devices on a granular level, including out-of-the-box integration with AI bots such as Alterra, IBM Watson, Reply.ai and others. Offer your customers the ability to automate interactions with an IVR or agent to refill supplies. Accelerate healthcare response through automated outreach based on feedback from internet-connected medical devices. Through automation and proactive outreach, CX100’s IoT integrations support the exponential growth of your business.

ConduitGlobal-SpeechDataAnalytics

Speech And Data Analytics

The CX100 cloud contact center platform scales to meet modern data and analytics demands and enables integrations with 3rd party speech engines and data analytics tools from companies such as Amazon Lex, Google, Tableau and Zoho. Using RESTful APIs, Conduit Global gives you deep analysis of your contact center’s performance metrics and KPIs, helping you embrace the complexity with ease and provide predictive insights into opportunities, performance and risks.

Speech And Data Analytics

The CX100 cloud contact center platform scales to meet modern data and analytics demands and enables integrations with 3rd party speech engines and data analytics tools from companies such as Amazon Lex, Google, Tableau and Zoho. Using RESTful APIs, Conduit Global gives you deep analysis of your contact center’s performance metrics and KPIs, helping you embrace the complexity with ease and provide predictive insights into opportunities, performance and risks.

ConduitGlobal-SpeechDataAnalytics
ConduitGlobal-InternetOfThings

IoT And Automation

Conduit Global’s CX100 Cloud Suite enables integrations with your IoT devices on a granular level, including out-of-the-box integration with AI bots such as Alterra, IBM Watson, Reply.ai and others. Offer your customers the ability to automate interactions with an IVR or agent to refill supplies. Accelerate healthcare response through automated outreach based on feedback from internet-connected medical devices. Through automation and proactive outreach, CX100’s IoT integrations support the exponential growth of your business.

FEATURES

CRM Integrations

WFO Integrations

WFM integrations

data analytics

Speech analytics

speech engines

speech engines

IOT

Automation

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