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Plan For The Unplanned

With over three billion customer interactions delivered and more than 25 years’ experience planning, designing and managing cloud contact centers across the globe, we know first-hand what it takes to deliver an exceptional customer experience. Our strong foundation of consulting and professional services, ranging from initial planning and design to continuous optimization, help you plan for the unexpected. We leverage our extensive knowledge base, best practices and well-defined, proven processes to deliver insanely great customer experiences.

ConduitGlobal-CCDP-Plan-218x218

Plan For The Unplanned

With over three billion customer interactions delivered and more than 25 years’ experience planning, designing and managing cloud contact centers across the globe, we know first-hand what it takes to deliver an exceptional customer experience. Our strong foundation of consulting and professional services, ranging from initial planning and design to continuous optimization, help you plan for the unexpected. We leverage our extensive knowledge base, best practices and well-defined, proven processes to deliver insanely great customer experiences.

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Customer-Centric Contact Center Designs

We take your design requirements seriously. Intensive workshops and discovery sessions with you and your team ensure we are catering to your business’s needs at every level. At every step of the process, we ensure we have captured your diverse requirements and business process accurately, completely and in line with your business objectives.  Our expert business consultants offer a wealth of knowledge, best practices, use cases and strategic insights across mission critical areas of customer engagement: we design a people-focused contact center that gives you choices and meets your current and future needs.

Customer-Centric Contact Center Designs

We take your design requirements seriously. Intensive workshops and discovery sessions with you and your team ensure we are catering to your business’s needs at every level. At every step of the process, we ensure we have captured your diverse requirements and business process accurately, completely and in line with your business objectives.  Our expert business consultants offer a wealth of knowledge, best practices, use cases and strategic insights across mission critical areas of customer engagement: we design a people-focused contact center that gives you choices and meets your current and future needs.

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Stress-Free Implementation

Following completion of the design stage, we deliver a completed design document and a Statement of Work (SOW) outlining our proposed solution.  A strong governance process, together with our project management methodology and a standardized, robust implementation process that powers large scale enterprise transformations, gives you specificity and transparency along the entire journey.  We take great pride in delivering a high-quality, stress-free experience that accelerates time-to-market while minimizing implementation risks.

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Stress-Free Implementation

Following completion of the design stage, we deliver a completed design document and a Statement of Work (SOW) outlining our proposed solution.  A strong governance process, together with our project management methodology and a standardized, robust implementation process that powers large scale enterprise transformations, gives you specificity and transparency along the entire journey.  We take great pride in delivering a high-quality, stress-free experience that accelerates time-to-market while minimizing implementation risks.

Digital Transformation Led By Innovation

We don’t just limit our design services to our own products: we enable you to innovate using new capabilities or to extend what you already have in place. We leverage our extensive industry expertise in 3rd party products and our deep vendor relationships to implement and manage multivendor solutions. Our talented engineering staff is experienced in contact center design using technologies from Amazon Web Services, Aspect, Avaya, Cisco, Genesys, Twilio, and more. We’ll help you realize highly-differentiated and measurable business outcomes with a cost effective, responsive customer experience solution in partnership with our digital transformation team.

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ConduitGlobal-CCDP-Innovation-218x218

Digital Transformation Led By Innovation

We don’t just limit our design services to our own products: we enable you to innovate using new capabilities or to extend what you already have in place. We leverage our extensive industry expertise in 3rd party products and our deep vendor relationships to implement and manage multivendor solutions. Our talented engineering staff is experienced in contact center design using technologies from Amazon Web Services, Aspect, Avaya, Cisco, Genesys, Twilio, and more. We’ll help you realize highly-differentiated and measurable business outcomes with a cost effective, responsive customer experience solution in partnership with our digital transformation team.

FEATURES

customer centric design

multivendor integrations

standardized methodologies

rapid deployment

design and planning

strong governance

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