About Jitender Singh

This author Jitender Singh has created 7 entries.

How is your business dealing with the digital disruption?

Disruption Affecting the Customer Experience  Millennials, larger than the Baby Boomer generation, are shaping the customer experiences of today and have the highest expectations when it comes to customer service. Omnipresent across their social networks, connected 24×7 through multiple devices they demand individualised experiences and relevant answers instantly. Customers expect a seamless multi-channel experience that gives them access whenever wherever and however they choose to connect. When in the midst of a journey, they expect to continue with the process

Join Us at Call and Contact Centre Expo – London!

Join Us at Call and Contact Centre Expo – London! Ted Hunting, SVP Marketing, Bright Pattern Jitender Singh, SVP Cloud Solutions, Conduit Global Over 5000 customer engagement professionals in Europe are about to descend on London at the ExCel Exhibition Centre for Europe’s largest customer experience event of the year.  Both Bright Pattern —a leading provider of omnichannel customer experience solutions for innovative companies—and Conduit Global that provides omnichannel solutions to help companies deal with digital transformation

Digital disruption will spare no one

Digital disruption will spare no one The customer landscape is evolving rapidly, it’s being transformed by the convergence of technology, the internet, mobile solutions, social media, big data and new consumer behaviors. Today’s millennial and Generation Z customers are more informed and in charge of the experiences they receive. Resolution is never fast enough as customers expect the brands to not only know their needs, but proactively anticipate their questions, personalize their experience and provide self-service options that go far beyond

Conduit Global Selected – G-Cloud 10

Conduit Global Selected for G-Cloud 10 On July 2nd Conduit Global announced its G-Cloud 10 selection, the same day we were registered on the portal: we are now a secure, trusted Crown Commercial Services Provider of cloud contact centre software and support service. Current and potential Conduit Global customers in the UK public sector can now procure from our CX100™ suite of cloud contact centre solutions. G-Cloud helps public sector companies find approved suppliers to bid on

Conduit Global Launches CX100™ Cloud Contact Center Suite

CONDUIT GLOBAL LAUNCHES CX100™ CLOUD CONTACT CENTER SUITE – Innovative, Highly-Resilient, Elastic Contact Center as a Service (CCaaS) Solution – Takes Customer Experience to the Next Level New York – 08 August 2018: Conduit Global (Conduit), a pioneer in cloud Contact Center as a Service (CCaaS) solutions and Business Process Outsourcing (BPO) with more than 25 years’ experience in planning, deploying and managing cloud contact centers, today announced its flagship platform, the CX100™ Cloud Contact Center Suite. The CX100 Cloud Contact Center Suite

Conduit Global Announces It’s The First Integrated BPO & Technology Services Company To Offer The Avaya Oceana Platform

Conduit Global Announces It’s The First Integrated BPO & Technology Services Company To Offer The Avaya Oceana Platform Conduit Global, a leading provider of contact centre and communications technology solutions, announced at the Call and Contact Center UK Expo, a conference designed to showcase the latest and most effective developments within the customer engagement industry, that it is deploying Avaya’s Aura Communication Manager 7, Aura Experience Portal, Breeze and Oceana framework. Conduit Global is the first integrated BPO and technology services

Conduit Global Selected As A Crown Commercial Services (CCS) Provider of Contact Centre Software and Services on the G-CLOUD 10 Framework

Conduit Global, a pioneer in cloud Contact Centre as a Service (CCaaS) solutions and Business Process Outsourcing (BPO), today announced its selection to the G-Cloud 10 framework. The company is now a secure, trusted Crown Commercial Services Provider of cloud contact centre software and support services. The Government Cloud (“G-Cloud”), a Crown Commercial Services programme, is an ongoing and iterative programme to adopt a “cloud first” approach using on-demand delivery models. The Cloud First Policy mandates the Central Government consider G-

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