About Duncan Graham

This author Duncan Graham has created 1 entries.

How to outsource in a compliance heavy environment

How to outsource in a compliance heavy environment The decision to outsource is a tough one for any organisation. The process of selecting a contact centre partner can be onerous. Do we consider offshoring, near shoring, right shoring? What sort of partner should we chose, a well-known international brand where our work will be one of a number of accounts or perhaps a mid-tier local provider where we will be a major part of their business? There are a whole heap

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