Managing your own contact center is complex. It takes time, technical expertise and investment. To stay ahead of the competition, it is critical that you are always up and running, even during natural events and technical incidents. Customer loyalty depends on your ability to assist them when they need it most.
Incident & Problem Management
Quickly and automatically identifies faults and isolates the root cause of outages
Provides access to a clear record of changes requested, approved and implemented
Proactive Performance Management
Identifies and addresses performance issues before they become critical
Keeps applications available for end users with provisioning, maintenance of configurations, patch management and standard change management tools