The importance of voice based capabilities
Conduit Global understands the importance that consumers from all walks of life place on voice-based telephone interactions with companies from which they buy goods and services. After all, speaking is the most basic form of human communication, and being able to articulate the most important elements of your firm’s value proposition to the end-user is crucial in building a successful long-term commercial relationship.
Getting non-voice interactions right
Today’s consumer is wired-up like never before, and expects enterprises to provide support across multiple channels. But, in an era where enterprise contact center budgets are tightening, how best to ensure high levels of satisfaction for end-users that want to interact using non-voice mediums? Working with Conduit Global, enterprises will be provided with the right combination of cross-channel support.
Developing the omni-channel strategy
Enterprises need each contact channel integrated into one platform, ensuring that all captured data develops a single view of the customer. Not to join up the information collected across voice and non-voice mediums is an opportunity lost in learning about individual consumers, and sacrifices the capability to better sell to them in the future.
Conduit Global as a visionary cloud contact center supplier
Conduit Global’s team of cross-channel experts understand that consumer channel preferences are constantly evolving and can provide enterprise partners with not only the front-line support necessary, but also the strategic guidance required to help firms across verticals understand how to ensure the right mix of non-voice channels for their segment of the marketplace.