Conduit, the leading Irish contact centre, has today announced that it has been appointed as exclusive European contact centre provider for Life Line Screening, a growing international preventative health screening service provider. The partnership with Conduit is past of the European Expansion by Life Line Screening, which will create 50 new jobs and enable it to provide community-based health screening for a range of health problems, including strokes and osteoporosis.

Up to 2,000 people die in Ireland each year from stoke. Up to 10,000 people suffer stoke annually and there are an estimated 30,000 people in the community with residual disability from stroke.*

Under the partnership with Life Line Screening, Conduit will provide a range of customer care services to the preventive screening provider, including information requests and booking of appointments.

Conduit will also provide multi-lingual services for Life Line Screening, as the company expands throughout Europe. Conduit already provides multi-lingual services in English, German, French, Spanish, Italian, Dutch and Polish from Dublin. The deal with Life Line Screening is the latest acquisition by Conduit which recently announced new business wins including Tesco Mobile and O2.

Commenting on the partnership Brian Hannon, Business Development Director, Conduit, said: “We are delighted to add Life Line Screening to our expanding customer profile. Life Line Screening is offering a valuable service which increases the quality of life for the over 50’s.

This partnership recognizes Conduit’ commitment to outstanding customer service and innovation in the Business Process Outsourcing sector. We are delighted to be developing further business in our Irish contact centre’s and expanding out base of U.S and European clients.”

Elizabeth Boettcher, Call Centre Director, Life Line Screening added: “The partnership with Conduit offers Life Line Screening the opportunity to provide outstanding customer service. Life Line Screening offers a unique service in that we are the first community based health screening provider to screen for strokes, aneurysms, and osteoporosis. Due to the sensitive nature of our service our customers need fast and efficient customer assistance, which is what this partnership will provide.”

Other contracts managed by Conduit include, Tourism Ireland, Vodafone, Tesco Mobile and Talk Talk.

About Life Line Screening

Life Line Screening provides affordable health screens that could help to save lives. By focusing on preventive health, it hopes to identify possible problems when lifestyle changes and medical management can be most effective. Surgery, while an important treatment option, may also be avoided if risk factors are identified earlier

Life Line’s mission is to make people aware of undetected health problems and encourage them to seek follow-up care with their GP. In the end, the goal is to prevent a major cardiovascular event such as a stroke or heart attack through effective identification and appropriate referral and treatment.