More entertainment and tourism players are choosing to work with contact center services vendors, leveraging their experience as way to generate end-user loyalty

Changes in entertainment and tourism mean new commercial challenges

There is no question that entertainment and tourism has changed drastically in recent years. More options for consumers have led to greater emphasis on long-term loyalty than ever before. As a consequence, entertainment and tourism vendors cannot afford to get their contact center strategy wrong. One bad interaction with a consumer could mean a lost stream of lifetime revenue.

Contact center services vendors as a means of driving value

With in-house entertainment and tourism CRM budgets tighter than ever, developing a steady base of customers by excelling in interactions across channels, while maintaining the highest standards in data security remains the biggest business challenge in this vertical. Conduit Global can help its client partners in the entertainment and tourism sector by working with them to provide a multitude of these services.

Our Services Cover

Front office care

Multi-lingual customer service (voice and non-voice), cross-channel technical support

Revenue generation

Sales retention, up-sell / cross-sell, inbound sales

Back-office support

Reservations management, transaction clearing

Cloud contact center services

CRM technology optimization, fraud prevention /data protection, developing omni-channel solutions.

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