Executive Vice President for Customer Operations
Prior to being EVP, she held various roles in kgb including Chief Operating Officer and VP for Operations where she was responsible for overseeing the opening of four call centers in North America, integration of automation technology, implementation of electronic workforce management tools, and re-structuring the company’s customer service representatives’ compensation programs.
A veteran of call center operations, she also worked with Sprint and Time Warner Cable in various call center capacities.
Michelle attended the University of North Carolina, Charlotte and majored in Business.
VP Business Development – United States
He has held various roles throughout his BPO career including management responsibilities in Client Services, Sales and Business Development including corporate relationship development, and mergers and acquisitions.
Frank has both is B.S. and his M.B.A. from Villanova University.
Director Business Development – Europe
Brian has successfully developed multiple new market opening deals including the launch of Conduit’s technology outsourcing business unit.
Brian represents Conduit on numerous industry, community and functional groups in the UK, Ireland and the US and has graduated from London Business School and Columbia University with a Global Executive MBA, with Dean’s list academic recognition.
General Manager EU Operations and Client Services
Having left outsourcing, Declan moved into Financial Services with Barclaycard, where he held responsibility for all non-card revenues generated across multiple insurance products including short-term income protection, payment protection insurance and various general insurances. This is the second time that Declan has worked with Conduit having re-joined in January 2011.
Global Head of Workforce Management
Stacie has a B.S. from the University of Arizona and an M.S. from the University of Phoenix.