Team


Patrick Albus
Patrick Albus
Chief Financial Officer

Patrick Albus, Conduit’s Chief Financial Officer, has eight years of experience in the contact center industry, covering the United States, Europe, Asia, and Africa. Patrick has served with Conduit Global’s parent company, kgb, in a variety of roles including Chief of Staff, CEO of Global Solutions, COO of kgbdeals USA, Vice President of Sales at kgbdeals USA, and CFO of Global Wholesale and Digital Media. Prior to coming to Conduit Global, Patrick worked with Dun & Bradstreet and The Walt Disney Company.

Patrick graduated from UNC Chapel Hill with a Masters of Business Administration and holds a BS Business Administration / International Business from Albright College.


MichelleCastillo
Michelle Castillo
Executive Vice President for Customer Operations

Michelle has decades worth of global leadership experience in outsourcing with in-depth knowledge and expertise in contact center planning, operations, client services, implementation, and process quality improvement.Based in Bethlehem, Pennsylvania, she is responsible for all phases of operations, including planning and directing the overall performance of Conduit Global’s call centers.

Prior to being EVP, she held various roles in kgb including Chief Operating Officer and VP for Operations where she was responsible for overseeing the opening of four call centers in North America, integration of automation technology, implementation of electronic workforce management tools, and re-structuring the company’s customer service representatives’ compensation programs.

A veteran of call center operations, she also worked with Sprint and Time Warner Cable in various call center capacities.

Michelle attended the University of North Carolina, Charlotte and majored in Business.


StacieSmith
Stacie Smith
Global Head of Workforce Management

Stacie has been with kgb for 15 years in various roles within Operations and Workforce, and has responsibility for forecasting volume, planning agent staffing/hiring needs, agent scheduling, capacity planning, and MI / Reporting for various lines of business in the US, Europe, the Philippines, and Morocco.

Stacie has a B.S. from the University of Arizona and an M.S. from the University of Phoenix.


Kevin Adkisson
Kevin Adkisson
Senior Vice President for Global Sales

Kevin is responsible for Global Sales and manages a team of salespeople in both the United States and Europe. He also oversees the Sales Operations function within Conduit Global.

Kevin previously worked as the Senior Vice President for Global Sales for Kognitio, achieving double-digit growth and two of the largest revenue quarters in the company’s history. He has also held senior level sales roles at Crown Partners and Fujitsu Consulting.

Kevin holds a Bachelor of Arts degree in English and Computer Applications from the University of Notre Dame.


DeclanMaguire
Declan Maguire
General Manager EU Operations and Client Services

With over 10 years’ experience in outsourcing and financial services, Declan is responsible for Client Relationships across Ireland and the UK. Having managed and sold contact centre services across multiple verticals (Energy, Telecoms, Digital TV & Media), Declan has significant experience working as an outsourced partner with some of the largest Financial Services providers in the UK (Bank of America, Aegon Direct Marketing Services, Affinion, Ace Insurance, Lloyds TSB and Aviva) as well as experience working with large mobile telecom businesses (Orange, Vodafone, O2).

Having left outsourcing, Declan moved into Financial Services with Barclaycard, where he held responsibility for all non-card revenues generated across multiple insurance products including short-term income protection, payment protection insurance and various general insurances. This is the second time that Declan has worked with Conduit having re-joined in January 2011.


FrankVenezla
Frank Venezia
VP Business Development – United States

Frank has over 15 years of contact center and BPO industry experience with a high concentration in the communications, healthcare and financial services sectors.

He has held various roles throughout his BPO career including management responsibilities in Client Services, Sales and Business Development including corporate relationship development, and mergers and acquisitions.

Frank has both is B.S. and his M.B.A. from Villanova University.


Gordon Weidle
Gordon Weidle
Director, Business Development

Gordon Weidle has extensive Enterprise sales and consulting experience managing large, complicated transactions in organizations with complex technical and business environments. He enjoys the challenge of driving business value by establishing solutions through a combination of technology and personnel.

His current responsibility includes establishing new markets for Conduit Global by leveraging his background working with companies that range from Start up to Fortune 500.

Gordon has an undergraduate degree in Psychology from Eastern Illinois University and Graduate Degrees in Insurance from the Insurance Institute of Canada and a Management degree from Lake Forest Graduate School of Management.


BrianHannon
Brian Hannon
Director Business Development – Europe

Brian has developed, negotiated and closed numerous multimillion dollar (US) business process outsourcing contracts in Europe and North America for public and private sector clients. Brian leads business development for Conduit in Europe. His specialties lie in strategy development, value creation, solution design and commercial benefit sharing.

Brian has successfully developed multiple new market opening deals including the launch of Conduit’s technology outsourcing business unit.

Brian represents Conduit on numerous industry, community and functional groups in the UK, Ireland and the US and has graduated from London Business School and Columbia University with a Global Executive MBA, with Dean’s list academic recognition.


Jamie Gallagher
Jamie Gallagher
Director, Business Development

Jamie has over 16 years of contact center, BPO, and technology industry experience with a high concentration in the utilities, financial services, and public sectors.

Jamie is a B2B and B2C specialist and a senior Executive Director with extensive experience developed within the technology, outsourcing and advertising media industries. He has the ability to manage change effectively to ensure excellent business performance in terms of quality and deliver commercially related goals.

He has held various roles throughout his BPO career including management responsibilities in Client Services, Sales and Business Development including corporate relationship development, and mergers and acquisitions.

Jamie has a B.sc Hons from Salford University.


Keith Shanks
Keith Shanks
Director, Business Development

Keith Shanks, Business Development Director, has 14 years of experience in BPO and Contact Center Outsourcing, with 12 of those years in Sales and Account Management. He is primarily responsible for business development in the UK and Europe across the retail, telecommunications, and media sectors.

Keith previously worked with Siemens, TSC Webhelp, and Cable and Wireless. He worked with clients such as HP, Barclays, Scottish Power, Orange/EE, ITV, and BT.

Keith holds a B.A. in Accountancy Finance from Heriot-Watt University in Edinburgh.

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