At Conduit, we provide inbound and outbound call center and back office services around the world, offering a full spectrum of multi-channel customer care solutions.
Flexible, partnership – driven solutions
We work in partnership with you to create tailor-made customer care solutions. We’ve built our operation to be extremely flexible, giving you the capacity to cope with sudden or planned surges in transaction levels to keep your business moving ahead.
The Conduit Global platform is highly scalable, with the ability to increase from a small number of agents to a larger project deployment due to growth or seasonality. This scalability is managed and supported by our dedicated Workforce Management team, which can assist you with your program staffing needs.
The personal touch
Our teams are built with you in mind, and our leadership is engaged at all levels with every project. We react quickly to the needs and requirements of every client because we believe you should receive the attention you deserve.
The facts and figures
With 5,000 employees around the globe in 14 locations across nine countries, our multilingual workforce has been managing and developing customer relationships for over 15 years. Our innovative HomeWork agent network provides added flexibility and redundancies for our clients.