Chief Operating Officer
As Chief Operating Officer, Michael is responsible for all global operations of the kgb organization. In this role Michael has specific responsibility for leading the strategy and direction of Conduit Global. Michael joined kgb in August 2012 as the Vice President of Strategy Planning and Analysis, focusing primarily on improving kgb’s financial performance through the streamlining of operations and business growth.
Before joining kgb, Michael held a variety of executive roles at Warner Music Group, Standard & Poor’s and United Technologies Corporation. Michael holds a BS in Business Management from Babson College in Wellesley, MA and an MBA from New York University’s Stern School of Business.
Executive Vice President, Global Operations and Client Services
Michelle has a wealth of global outsourcing leadership experience, with expertise in all aspects of contact center management. She is responsible for all phases of operations including planning and directing the overall performance of Conduit Global’s contact centers.
Michelle has held various roles in kgb, Conduit Global’s parent company, including Chief Operating Officer and VP for Operations where she was responsible for overseeing the opening of four call centers in North America, the integration of automation technology, implementing electronic workforce management tools, and re-structuring the company’s customer service representatives’ compensation programs. She has also worked with Sprint and Time Warner Cable in various capacities. Michelle attended the University of North Carolina, Charlotte and majored in business.
Chief Technology Officer
Glenn Haddock is the Chief Technology Officer for Conduit Global and its parent company, kgb. He is responsible for the technology and development that supports commercial opportunities at Conduit Global as well as its ongoing operation and also oversees all CIO responsibilities.
Glenn has been with Conduit Global and kgb for over eight years.Before leading Conduit Global’s technology group, he held various roles including Senior Director of Global Systems & Development and Project Director. Prior to joining the company, Glenn served as the Vice President of Technology for Excell Services.
Glenn holds a Bachelor of Business Administration in Management Information Systems from Texas Tech University – Rawls College of Business.
In his role as Conduit Global’s General Counsel, Derek provides advice and guidance on a wide range of issues and negotiates all commercial and procurement contracts, globally. Additionally, Derek supports Conduit Global’s parent company as Secretary of the Board of Directors. Derek has significant experience in the contact center services sector. Prior to joining Conduit Global in 2014, he worked as an attorney for five years at Sykes Enterprises, Incorporated supporting their global outsourced call center business. Most recently, Derek served as hibu Inc.’s (formerly Yellowbook) Legal Counsel of Technology and Global Operations. Derek received his JD from Delaware Law School, Widener University and a Bachelor of Science in Business Administration from Villanova University.