Chief Executive Officer
As Chief Executive Officer, Michael oversees the company’s worldwide operations and leads corporate strategy and development, Michael joined kgb in August 2012 as the Vice President of Strategy Planning and Analysis, focusing primarily on improving kgb’s financial performance through the streamlining of operations and business growth. Before joining kgb, Michael held a variety of executive roles at Warner Music Group, Standard & Poor’s and United Technologies Corporation. Michael holds a BS in Business Management from Babson College in Wellesley, MA and an MBA from New York University’s Stern School of Business.
SVP, Contact Center Operations
Michelle has a wealth of global outsourcing leadership experience, with expertise in all aspects of contact center management. She is responsible for all phases of operations including planning and directing the overall performance of Conduit Global’s contact centers, as well as the integration of automation technology, implementing electronic workforce management tools, and re-structuring the company’s customer service representatives’ compensation programs. She has also worked with Sprint and Time Warner Cable in various capacities. Michelle attended the University of North Carolina, Charlotte and majored in business.
SVP, Contact Center Solutions
Andrew is Conduit SVP for Contact Center Solutions, responsible for driving successful execution of the company’s growth strategy for contact center solutions. He brings 22 years of sales and client management experience to the organization. Prior to his current role, Andrew was the Vice President of Sales and Client Management at Sykes Enterprises Incorporated. Andrew oversees revenue growth through new logo acquisition, client satisfaction and strategic expansion of existing partnerships into new lines of business. He is committed to understanding his customers’ biggest challenges and providing the most appropriate solutions, which has allowed him to forge relationships across multiple industries with a customer-centric mindset. A graduate of the University of Western Ontario, Andrew holds a Bachelor of Arts in Political Science.
In his role as Conduit Global’s General Counsel, Derek provides advice and guidance on a wide range of issues and negotiates all commercial and procurement contracts, globally. Additionally, Derek supports Conduit Global’s parent company, kgb, as Secretary of the Board of Directors. Derek has significant experience in the contact center services sector. Prior to joining Conduit Global in 2014, he worked as an attorney for five years at Sykes Enterprises, Incorporated, supporting their global outsourced call center business. Most recently, Derek served as hibu Inc.’s (formerly Yellowbook) Legal Counsel of Technology and Global Operations. Derek received his JD from Delaware Law School, Widener University and a Bachelor of Science in Business Administration from Villanova University.
Vice President of Human Resources
As Vice President of Human Resources, Emma is responsible for the development of HR strategy and the delivery of HR services and programs. Emma joined Conduit Global in 2006, and was primarily responsible for Talent Acquisition in Ireland. Since then, Emma has held various roles at Conduit Global including HR Director for the UK & Ireland and Sr. Director of HR for Europe and the Philippines. Prior to Conduit Global, Emma held various positions in the recruitment industry. A graduate of Dublin Institute of Technology with a Bachelor’s of Science degree in Human Resources and Business, Emma is currently studying for her MBA in Cardiff, Wales. Emma also serves on the Board of Directors for the Welsh Contact Forum and is a member of the Chartered Management Institute.
Vice President of Product Management
As Vice President of Product Management, Jim is responsible for our cloud-based communications platform and portfolio of BPO services, Managed Services and Professional Services, serving as the subject matter expert to drive the expansion of customers across industries. He brings 20 years of strong technical proficiency of product management, development and marketing. Prior to his current role, Jim was with Comcast Business and was responsible for leading, developing, and executing plans to deploy SMB product portfolio across video, data, and voice lines of business. Jim graduated from SUNY Buffalo with an MBA in Management Information Systems and Management Science.